Frequently Asked Questions
We've gathered here all of answers to common uncertainties
ABB Ability Marketplace™
What is ABB Ability Marketplace™?
ABB Ability Marketplace™ provides one-stop access to our entire portfolio of digital solutions and services to help you unlock the full value of your ABB investment. Customers can easily use ABB Ability Marketplace™ to buy, tailor, and manage the digital solutions they need to extend the capabilities of their hardware.
How does the ABB Ability Marketplace™ benefit me?
On the Ability marketplace our customers can purchase, extend and cancel cloud-based features and service subscriptions. They are able to configure add-on features such as analytics and remote power metering and benefit from flexible pricing and subscription models such as fixed, time-based or, usage-based pricing. Our customers also have the opportunity to get themselves familiar with ABB’s solutions and expertise through free trials. We call this a Self-Service Customer or Self-Service Sales.
Can I use ABB Ability Marketplace™ in my native language?
The full experience is first available only in English. As ABB is an international company, we will be adding more languages. You can now choose from the following languages: Italian, German, French. So far we have managed to prepare an interface in your favourite language, now we are working on notifications and product descriptions.
Why should I create an account?
Without created account you are able only to view the - products and the description of them. With account registered you are able to test free applications and multiple free trials. Couple of days after registration your account will get verified status. At this point you will be able to purchase applications and discover full potential of the ABB Ability Marketplace™.
How can I create an account?
The process of creating a new account is very simple. It consists of filling in the form, activating the account, entering the company data and verification by our team. It is described by our Wiki, to which you are cordially invited.
What do I have to do to activate my account?
You need to activate your account to start using ABB services. To activate your account, go to your registered mailbox, open the e-mail from ABB and click on the activation link in the email.
I don’t want to provide any company details.
After account activation you have been asked to provide company data. You can skip it and then you are able only to try free trials and applications. To be able to purchase you need to have verified company.
How long should I wait for my account to be verified?
Company verification takes 1-7 days in regular cases, within this time you may be asked to clarify some details about the company. After completing the process you will be asked to change your account password.
I created an account but cannot log-in.
If you are not able to log-in to the ABB Ability Marketplace™, please be sure that at least 1 hour since the registration passed. Also, be sure that your country is on the list of countries that can use ABB Ability Marketplace™. List of the countries: Australia, Austria, Belgium, Canada, Chile, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, USA, United Kingdom.
How does the purchasing process looks like?
Online: If you are interested in any of our products, just go to its subpage and choose one of the available offers. The process of purchasing our solutions is very intuitive and simple. It is explained in our Wiki, to which you are cordially invited. Offline: Please contact the ABB contact center
How long I have to wait for product?
The majority of the Ability Apps do not require installation, meaning that you don’t have to worry about updates and you can automatically benefit from the latest version of each application. Otherwise, in some cases, you have to download software, but don’t worry- with ABB Ability Marketplace it can be instantly downloaded, increasing your ability to quickly provide value.
Where can I find all of my purchased solutions?
In the MyApps Page you are able to view your purchased solutions. To get into MyApps Page you need to click on the squares icon next to your user name. From MyApps page you can quickly go to the Manage settings of any solution you own. To do so hover over application and click on the gear icon that should appear, now you can choose the settings you want to access.
What payment methods are available?
Currently, for validated companies, available payment methods are Invoice and Credit Card.
I would like to try application before purchasing
In the ABB Ability Marketplace™ you can try out a lot of applications for free before purchasing them so you are able to find out if the solution fits your problems. You can check free trials before your account will be validated. The process of ordering a demo version is explained at the following link
ABB Ability Marketplace™ solution types
Compare system/process performance to peak operating conditions / industry standards and get recommended improvement plans.
Analyze customer energy needs and usage, identify and prioritize thermal and electrical energy efficiency improvements across entire plants or businesses. Develop and implement a comprehensive energy efficiency program.
Design, rationalize and optimize response to alarms often not effective due to alarm flooding.
Address gaps vs. industry standards / best practices that could endanger employees, assets and uptime.
Assess the condition of the equipment and monitor key parameters related to the critical aspects of the equipment.
Life cycle assessment
Evaluate condition and criticality of products/systems to better plan maintenance and future investments.
Check product health and accuracy.
Monitor equipment maintenance conditions and identify needs for preventive maintenance.
Be remotely supported in case of an equipment issue.
Monitor and control process, production and/or delivery of products and service
Collect the data from devices, retrofit devices to make them smart.
Assess the condition of the equipment and evaluate its remaining life. Monitor key parameters related to the critical aspects of the equipment and get reliable early warnings and recommended maintenance actions.
Connect customer operations, engineering and business management with ABB’s Internet-of-Things applications and expertise. Integrated digitalization helps customer to improve asset availability and operational efficiency.
Simulation / Virtual commissioning
Support design, engineering, installation and commissioning activities through simulation of installed components mechanical and electrical functionalities.